A reliable, secure and adaptable IT infrastructure is critical to building and growing your organization. From managed IT services to project management, and from technology audits to VoIP phone solutions, Silver Horizon MSP has you covered!
Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
- 24/7 monitoring of your vital systems
- Improved Internet, server and network performance
- Multi-layered security and endpoint protection
- Proactive network, server and workstation maintenance
- Automated Microsoft and third-party patching
- On-demand access to help desk support
- Reduced IT and operational costs
- Increased customer satisfaction and productivity
- More time to focus on growing your business
Defining the services:
Incident & Problem Management: This is the core framework for restoring normal service as quickly as possible.
System Administration: System Administration is the complete management and optimization of a customer’s designated technology infrastructure.
Patch Management: Comprehensive planning and execution of updates to software to ensure patches are tested, scheduled and rolled-out in a timely manner, without adversely impacting users.
Enhanced Monitoring: Enhanced Monitoring is all about identifying potential issues before they escalate into full-blown incidents.
Service Management: Service Management provides a robust reporting, notification and communication platform to ensure real-time visibility into your covered systems and detailed lifecycle tracking of each incident or service ticket.
Consultative Services: With Consultative Services come a more engaged human-to-human partnership, offering industry experts who can seamlessly blend themselves into your team. By working hand-in-hand with your own staff, experts gain a clear, common understanding of your business goals, strategies and resources to define optimal standard operating procedures.
Enterprise Lifecycle Management: A Lifecycle Program is how your our experts makes your technology roadmap come to life. Essentially, a Lifecycle program helps you understand new and existing technologies and platforms, and how / when they can best serve your organization. Ultimately, it’s about enabling your business through technology.
Enterprise Adoption Management: Adoption Management is the process of making sure that your organization is getting the most of the technologies you’ve invested in. Whether it is training your staff on the capabilities of a new Contact Center solution, ensuring best practices, or monitoring and reporting, Adoption Management makes sure you are getting the most out of your resources.
Enterprise Security Audit: With an ever-growing number of threats, enterprise security is paramount. Security Audit allows an industry expert to take a holistic view of your security infrastructure. If there are any lapses or organizational blind spots, the audit can identify risks and outline necessary steps to remediate.